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TIME WARNER CABLE - RALEIGH NC Complaint - False Advertising
TIME WARNER CABLE - RALEIGH NC Complaint

TIME WARNER CABLE - RALEIGH NC Complaint

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False Advertising


We received a promotional letter from Time Warner Cable that said we could get "...30 Mbps internet, our best TV, unlimited calling and more - all for $149.99 per month for the first year..." When I called the number referred to in the promotional letter, the customer service gal said that it would cost us $248/mo. I said that after adding in taxes, equipment costs, etc, it still should not be over $200. She said that was because we would also have to sign up and pay for Whole House DVR service. When I reviewed the letter that was sent, there was no mention of having to pay extra for whole house DVR service. The letter says "Plus, you'll get our new Enhanced Whole House DVR service, which lets you record up to 6 shows at once and save 150 hours of HD programming." (Entire promotional letter available on request.) When I read the letter to the customer service rep, she insisted that I had to sign up and pay for the enhanced DVR service to get that promotional deal.

I asked to speak to her supervisor because I couldn't believe that Time Warner would perpetrate such blatant bait-and-switch tactics. The customer service rep put me on hold for about 15 minutes then when she tried to transfer the call, I was mysteriously disconnected.


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